Why is a 2FA Code Required to Login to my Account?

The safety of our users is a top concern, and so as a new security feature, Connect has added an email code verification that is required in order to login to your account.  After entering your login credentials at web.connectunited.com/login, you will receive a 5-digit code to the inbox of the email associated with your Connect account. This code can then be entered in order to complete the login process.

This email code is not the same as an authenticator app. After you enter your password at web.connectunited.com/login, Connect emails a 5-digit code to the address on the account. Enter the newest code. Codes expire. An older code will not work.

If the code does not arrive, check spam and that you are using the email on the account. You can request a new code from the login page.

If you also turned on an authenticator app, that is a separate step. Support cannot see or reset that app from a ticket. If you still have the app, use the code it shows. If you lost the device or the app, write into Support. We cannot disable it from here.