Why Aren't Rewards Showing in My Connect Account?

Three places in Connect show rewards. They are not the same list. Check these first, then use the troubleshooting below if a number is still missing.

Recent Activity

Recent Activity is the wallet ledger. Open My Wallet and look at Recent Activity. Dates and amounts there are what landed in that wallet.

WIN Boost deposits land under Digital Rewards → Win. They usually post on Friday, and the amount looks different from the daily drop. See Where Do I See My Win Boost Rewards?

If Recent Activity has the dates you are asking about, those rewards are already in the wallet.

BlockBot Report

BlockBot Report is the earnings overview for nodes on this account, not the wallet list. Open My BlockBot → BlockBot Report.

• It shows pending vs distributed rewards. There is a 5 day wait after a reward is earned before it is distributed to the wallet. See Distributed vs Pending.
• You need a current BlockBot SmartNode for the full report. More on the BlockBot Report.
• Online / offline is on My Nodes, not on this report.

Droid Report

Droid Report is droid-node rewards by brand. A zero there is not the same as a missing wallet deposit. Check Recent Activity for the wallet, and My Nodes for whether that brand’s node is online.

If a number is still zero

If you do not see WIN rewards in your Connect wallet it could mean a few things:

• Your Connect wallet is not setup.
• Your nodes are not assigned or are not running properly.
• Your rewards are still pending. There is a 5 day delay between when WIN rewards are earned and when they are distributed to your wallet. Learn how to see your pending rewards here.

If you do not see any brand rewards displayed in your Blockbot Report, it could mean a few things:

• Your Brand wallet is not setup.
• Your Connect and Brand accounts are not linked.
• Your nodes are not assigned or are not running properly.

Remember, you need a wallet for each brand of node you own, or your brand rewards will have no distribution!

A daily amount that is smaller than last week is usually tokenomics (more nodes on the network), not a broken rewards flag.

Impact BlockBot: look for DROID ACTIVE on the dashboard, then My Team → Progress to BlockBot, or My BlockBot → BlockBot Report. That is the status check. It is not a missing-rewards reset.

If Recent Activity and BlockBot Report both show the dates, and the node is online, write into Support with those dates. We can read the same screens. We cannot credit rewards from a ticket.