At times, you may encounter an error in your Connect account or while performing wallet transactions. When this happens, submitting a support ticket with complete and accurate information helps our team diagnose and resolve the issue as quickly as possible.
Why Detailed Information Matters
When you open a ticket, providing details such as what you were doing, what the error looked like, and when it occurred greatly improves our ability to help.
In some cases, Customer Support may need additional technical information to identify the cause of an issue.
One of the most helpful pieces of information is an Error Code, which can be viewed using your browser’s Inspect feature.
When Support May Ask for an Error Code
Support may request an Error Code if:
The error message shown on your screen is incomplete
A transaction fails without explanation
A page does not load correctly
The issue cannot be reproduced based on your initial description
Providing this code allows our team to pinpoint the exact issue much more quickly.
How to Find Your Error Code
If Support asks for an Error Code, they will direct you to use the Inspect tools available in most browsers. This process only takes a moment and helps us identify the exact source of the problem.
For a step-by-step walkthrough, watch the video linked below.
Video Guide: Diagnosing Error Messages
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