How to Complete KYC ID Verification for Email Changes

To protect your assets and node licenses, Connect requires all users to complete our Know Your Customer (KYC) ID Verification process when requesting an email address update.

What You’ll Need

Before starting, prepare the following:

• Full name

• Country

• Government-issued ID (front & back image)

• Selfie holding a piece of paper with the text:
  “Connect MM/DD/YY change email”

  • Ensure your full face, the paper, and your hand are clearly visible

Example: “Connect 08/10/24 change email”

Step 1: Upload Your Documents Securely

1. Go to https://send.tresorit.com/

2. Upload all required documents and photos

3. Generate a shareable encrypted link

Step 2: Send Us Your Link

• Reply to your existing support ticket or email thread

• Paste the shareable Tresorit link

• Do not attach files directly to your email

Important Notes

• ❌ Do not email photos or documents directly to our team

• ✅ Only send us the Tresorit shareable encrypted link

• This process is required to ensure the security of your account

What Happens Next

Once we receive and verify your KYC documents, our team will process the email change request. You’ll receive confirmation once the update is complete.

https://send.tresorit.com/.