Tips and Tricks for Working With Customer Support

Have a question?  That’s why we’re here.   Here are some helpful tips and tricks to help you find your answer and to help us help you.

1. Search the FAQs (Frequently Asked Questions) Articles at support.connectunited.com.

• Have a question about Boost NFTs?  Search the word Boost.
• Have a question about Renewing your Win SmartNode?  Search the word Renew.

There are hundreds of FAQ articles written for this purpose.

2. Submit a Ticket

When submitting a ticket, its important to provide as much information as possible to help the Customer Support agents help you.

Examples of information to provide:

• The email address associated with your Connect account
• Screenshots of anything that you’re seeing that you may have questions about
• What Browser you’re using (Google Chrome, Safari, Edge, etc)
• Are you on a Mac or a PC?

The more information that you provide, the better and easier we will be able to help you.

Learn how to submit a ticket by clicking here.

Also make sure that you check your Junk Folder or make sure that you can receive emails from support@connectunited.com.   A lot of times when we reply to your ticket with resolutions or follow up questions our response may go to your Junk Folder and we don’t want you to think we’re ignoring you.

Sometimes if you are receiving an error we may ask for follow up information that we can provide to the developers including how to diagnose error messages using the Inspect Tool in your Browser.  Click here for steps on how to do that.

3. Ask the Community

Another great tool is to ask other community members by posting your question in the Connect Social Impact Platform.